Mustplay's Terms & Conditions — Clear, Simple, and Fully Transparent

1 General Terms & Conditions

Mustplay (mustplay.biz) is an online entertainment and gaming platform based in Bangladesh. These terms and conditions form a legal agreement between mustplay and all users of the platform.

It is each user's responsibility to read these terms and conditions in full before using mustplay's services. If you do not agree with any of the terms, please do not use our services.

Mustplay reserves the right to update these terms and conditions at any time. Any changes will be notified on the platform, along with the date of the update.

2 Account Registration

To open an account on mustplay, the following requirements must be met:

• You must be at least 18 years old. mustplay's services are strictly prohibited for minors.
• Only one account per person is permitted. If the same individual is found operating multiple accounts, all associated accounts will be terminated.
• You must provide accurate and complete personal information at the time of registration. Providing false or incorrect information is not permitted.
• A valid mobile number and email address are required and will be verified.
• You must be a resident of an area where mustplay's services are available.

Account security is entirely the user's responsibility. Never share your password with anyone and change it regularly. If you notice any suspicious activity on your account, contact mustplay support immediately.

3 Account Verification (KYC)

Mustplay verifies the identity of all users for security and legal compliance. Completing KYC before withdrawing is mandatory.

One of the following documents is required for verification:

• National ID Card (NID)
• Passport
• Driving License

A utility bill or bank statement may also be required for address verification. mustplay typically completes verification within 24–48 hours.

4 Deposit Rules

The following rules apply when making a deposit on mustplay:

• Minimum deposit amount: ৳500
• Accepted payment methods: bKash, Nagad, Rocket
• Deposits are generally credited to your account instantly
• Deposits must be made using a payment method registered in the account holder's name
• Depositing through a third party is strictly prohibited

If a deposit is delayed due to a technical issue, please contact mustplay's support team with your transaction ID. The issue will be resolved within 24 hours.

5 Withdrawal Rules

The following conditions must be met to withdraw winnings from mustplay:

• Minimum withdrawal amount: ৳500
• Withdrawal processing time: 15 minutes up to a maximum of 24 hours
• Withdrawals can only be made to the same payment method used for the deposit
• Withdrawals will not be processed until KYC verification is complete
• Wagering requirements must be met before withdrawing bonus funds
• Mustplay reserves the right to place withdrawals on hold in cases of suspicious activity

6 Bonus & Promotion Terms

Mustplay offers a variety of bonuses and promotions, each with its own specific terms and conditions detailed on the relevant promotion page.

• Welcome Bonus: For new members only, applicable on the first deposit
• Wagering requirement: varies depending on the bonus amount, typically 10x to 30x
• Bonus Validity: Each bonus has an expiry date; the bonus will be cancelled once it expires
• Multiple bonuses cannot be used simultaneously unless explicitly stated in the promotion
• If bonus abuse is suspected, mustplay reserves the right to cancel the bonus without prior verification

Mustplay reserves the right to modify or withdraw any bonus offer at any time. Check the promotions page regularly for the latest updates on active bonuses.

7 Gaming Rules

All games on mustplay are powered by internationally certified RNG (Random Number Generator) technology, ensuring completely fair and unbiased outcomes.

• Each game has its own rules, which can be viewed within the game itself
• If a game is interrupted due to a technical issue, mustplay will automatically restore the session
• If incorrect results are displayed due to a software error, mustplay reserves the right to apply the correct outcome
• Logging into and playing on multiple devices simultaneously is prohibited
• Bets cannot be cancelled once placed

All games on mustplay are intended for entertainment purposes only. Winning is never guaranteed, and the possibility of losing always exists.

8 Prohibited Activities

The following activities are strictly prohibited on mustplay:

• Fraudulent or deceptive activity
• Creating multiple accounts to claim bonuses
• Money laundering or handling of illegal funds
• Using bots or automated software to play games
• Attempting to gain unauthorized access to another user's account
• Exploiting platform vulnerabilities or bugs
• Operating an account on behalf of a third party

9 Account Closure & Suspension

Mustplay reserves the right to suspend or permanently close an account in the following circumstances:

• In the Event of a Terms Violation
• In the event of KYC verification failure
• In the event of suspicious financial activity
• Extended inactivity (more than 12 months)

Users may voluntarily close their account at any time. Any remaining balance will be available for withdrawal before closure. To close your account, please contact our support team.

10 Responsible Gaming

Mustplay believes gaming should be a source of entertainment, not addiction. We place the utmost importance on every player's mental well-being and financial safety.

• Deposit Limits: set daily, weekly, or monthly limits
• Session Time Limit: Set how long you play in a single session
• Reality Check: Get periodic reminders to help you stay aware of your play time
• Self-Exclusion: option to suspend your account for a set period of time

If you feel gaming is affecting your daily life, seek help immediately. mustplay's support team is always here for you.

11 Limitation of Liability

Mustplay is not liable for the following:

• Loss of a game session due to internet disconnection
• Unauthorized access to an account resulting from the user's own negligence
• Delays or failures caused by third-party payment gateways
• Service disruptions caused by unexpected technical issues

Mustplay is committed to delivering the highest quality service. Our support team is available 24/7 to help with any issues.

12 Changes to Terms & Contact

Mustplay reserves the right to partially or fully amend these terms and conditions at any time. For significant changes, a notice will be sent to your registered email address or mobile number.

Continued use of the platform after any changes constitutes acceptance of the updated terms. We recommend visiting this page regularly.

If you have any questions or comments about these terms, please get in touch with us:

• Email: support@mustplay.biz
• Live Chat: available 24/7 (log in to the platform)